How can our engineering team assist you?
Technical & Order Support
For technical troubleshooting, DAW host questions (Logic Pro, Ableton Live, Pro Tools, FL Studio, Reaper, Cubase, Studio One), or order inquiries, reach out to our team:
License Keys & Installers
Need to re-download your installer binaries or retrieve your perpetual 3-seat cryptographic license key? Access your order portal using your registered checkout email:
Open Lemon Squeezy Order Portal14-Day Compatibility Policy
We stand behind our audio software. If our plugins are technically incompatible with your system configuration and our engineering team cannot resolve the defect, you are covered by a full 14-day refund window.
Frequently Asked Questions
Where are my download links and license key?
Immediately following checkout approval, Lemon Squeezy sends an automated receipt containing your direct installer download links and cryptographic license key. You can also access the Lemon Squeezy order portal at any time using your registered email to retrieve them.
What operating systems and plugin formats are supported?
All MonoWorx Audio plugins are 64-bit and natively support macOS 10.15+ (Universal Binary for Apple Silicon M1/M2/M3/M4 & Intel) and Windows 10/11 (64-bit). Formats include VST3 and AU (Audio Units).
How many computers can I authorize per license?
Every single-license purchase includes 3 simultaneous machine authorizations for computers owned and operated by you (e.g., your primary studio desktop, laptop, and mobile rig). No iLok or hardware dongles are ever required.
How do I request technical assistance or report a bug?
Send an email to support@monoworxaudio.com including your operating system version, your DAW host application name and version, and a brief description of the issue. Our DSP engineering team will inspect the case and provide diagnostic steps.